Privacy & Legal

Personal Information & Privacy

To protect your personal information the DÉCLIC web site uses eWAY, a Secure Payment Gateway linked to the ANZ Bank. Our site Security Certificate can be viewed here.

In order to maintain accurate records to assist with refunds and exchanges, DÉCLIC will store personal information such as name, address and items purchased.  This information will be stored for marketing purposes and internal use only. We do not store or retain any credit card details. 

DÉCLIC customers will receive marketing and communications material from DÉCLIC from time to time. If you would prefer not to receive emails from DÉCLIC, please click here to opt out of our database.


Website Returns & Exchanges

From time to time, you may need to return an item to DÉCLIC. We are happy to accept returns and exchanges on any unworn item within 14 days of the purchase date. Returns and exchanges will require a returns authorisation number prior to the items being returned. Contact us at  e-store@declic.com.au prior to the items being returned.

DÉCLIC e-Store
15-17 Adolph Street
Cremorne 3121
Victoria
Australia

Customers will be responsible for shipping and handling charges of returns.

You can also return or exchange items purchased online to any of our DÉCLIC stores (excluding our MYER concession stores) with your returns authorisation number AND a copy of your online invoice. For returns, you MUST provide the credit card with which the purchase was made.

In the event that an item is faulty, DÉCLIC will assess the item to determine if you are entitled to an exchange, refund or repair. Please note that underwear and hosiery items or items that have been altered will only be able to be returned if they are faulty. Any refunds will be provided using your original payment method.


Problems with Online Ordering

If there is a problem with your online purchase, you can contact us by email e-store@declic.com.au and we will be able to respond during normal office hours. DÉCLIC stores will not be able to assist with queries regarding an online order but will be able to provide information on the products we have available online.

Please note that we reserve the right to withhold or cancel an online order at any time if we deem this to be appropriate - however we will contact you to confirm.


For Credit Card Orders

In an effort to protect our customers from Identity Theft, DÉCLIC will examine each order to help determine and prevent fraudulent purchases. Due to increased security measures, you may receive an e-mail or telephone call from our Customer Service department attempting to verify the validity of your order. As a part of this procedure, you may be asked to verify specific information on your order that will help us to determine if this order is legitimate. 
Communication attempts will be made via the email or phone number provided at the time of the order. We appreciate your cooperation, and apologise for any inconvenience this causes you. 


DÉCLIC Privilege Card Terms & Conditions


Participation in the DÉCLIC Privilege Card Program (‘the Program’’) is subject to the following rules.  
We have aimed to make these rules as simple and fair as possible and will adopt a “fair go” policy in their interpretation.  If you have any questions relating to these rules, please contact your nearest DÉCLIC store or email us on privilege@declic.com.au.

The Program is in writing.  Final interpretation of the rules and terms and conditions of the program is at the sole discretion of DÉCLIC. 

1. The “Privilege Card” card remains the property of DÉCLIC.
2. Membership is by invitation only, for individuals only and is not transferable.  Members must be 18 years of age or older.
3. The rate of reward is $1 for every $10 spent on full price merchandise online or at any DÉCLIC store (excluding our Myer Concession Store).  Sale merchandise, gift vouchers and alteration services are excluded from the program.
4. Points that you earn can be used to purchase items each of our DÉCLIC boutiques.  Please note that at this stage it cannot be used to purchase items online or in our Myer concession store.
5. DÉCLIC reserves the right to make any changes the DÉCLIC Privilege Card Program and the Terms and Conditions including changes to: the way in which privilege points are earned and redeemed point earning and redeeming rates, membership requirements and benefits;  the expiry of accrued points subject to Clause 5, cancel the Program.
6. DÉCLIC gives no warranty as to the continuing availability of the Privilege Card Program.  DÉCLIC may terminate the Program on 60 days notice.  
7. The Privilege Card is provided to special customers as a privilege and we ask that it be used in good faith.  If DÉCLIC feels that a customer is taking unfair advantage of the program, the membership of that customer may be cancelled.  
8. DÉCLIC will always aim to provide rewards or benefits accurately and within a reasonable period.  DÉCLIC accepts no liability or responsibility for any result of any errors or delays.
9. DÉCLIC takes no liability or responsibility for any result or outcome of a cancelled membership or program.
10. Retroactive claims or rewards are not offered under this program and rewards are not redeemable for cash or discounts.
11. Privacy - As part of the Privilege Card, DÉCLIC will store personal information such as name, address and items purchased.  This information will be stored for marketing purposes and internal use only.  Members will receive marketing and communications material from DÉCLIC from time to time.
12. Any points not redeemed 12 months after the end of the month in which the points were recorded will expire and be deducted from your points balance.
13. Points cannot be re-credited once they have expired.
14. Memberships will be deemed cancelled if there is no purchase activity in a 24month period.
15. If your card is lost or stolen, please contact DÉCLIC to cancel the card and request a replacement.
16. Members acknowledge that the points earned under the Program have no cash value other than as redeemable under the Program.
17. Nothing in these Terms and Conditions affects any rights members may have and which by law cannot be excluded, including the Trade Practices Act (1974). 
18. DÉCLIC Privilege Card program and its points earning and redemption, is applicable only to DÉCLIC retail stores (excluding Concession stores and online store).

 

Shirts for Success Program

We will give you a $20 CREDIT on any new seasons DÉCLIC shirt when you trade-in one of your pre-loved DÉCLIC shirts (or you will receive a $10 credit for a non-DÉCLIC shirt).
Visit a DÉCLIC store* and present your pre-loved shirt and we will give you a credit of up to $20 on a new seasons DÉCLIC shirt. Pre-loved shirts will need to be in good wearable condition (no rips or tears) and be freshly washed. Trade-ins, credits and purchases must be completed in one transaction.
There is no limit to the amount of pre-loved shirts you can trade-in, however only one credit will be applied as a discount against the full retail price of an individual DÉCLIC shirt.



DÉCLIC Suit Care Guarantee 

"DÉCLIC is proud to have created a very high quality garment for you to enjoy.  However our care continues after your purchase.  So bring back your DÉCLIC suit and we’ll take care of the first dry cleans for you – because we care."
Gilles Du Puy

Here’s how it works DÉCLIC will provide two complimentary suit dry cleans over a 12 month period with the purchase of any full priced DÉCLIC suit, commencing May 1, 2013.
How to Participate To enable us to identify your date of purchase, you will need to become a DÉCLIC loyalty customer (if you are not already).  This means we will have a record of your date of purchase and dates of complimentary dry cleans.  An additional bonus as a DÉCLIC loyalty customer is you can earn points on each of your purchases.
What will I have to do? Take your DÉCLIC suit to any DÉCLIC store. Our staff will take care of it from there.  We will provide a standard dry clean.  You can pick up your suit within a reasonable time. Note - we will not reimburse for dry cleaning undertaken by any other dry cleaners. In-store drop offs only.